Platforms Supported
FusionPBX, Enswitch, and Genesys Cloud, all under one service.
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Multi-Platform Call Reporting
Call Reporting and Analytics Across Multiple Platforms
FusionPBX, Enswitch, and Genesys Cloud - whichever system a business runs, Callation delivers the same call reporting and analytics and dashboard visibility across all of them. .
Contact UsReporting Tailored to Your Platform
Not every business operates the same telephony system, and this should not prevent clear reporting. Callation delivers accurate call detail records, a proper agent-level view, and business reporting fitted to the existing setup, across several major phone system vendors. Businesses running a platform not listed here are encouraged to make contact so that support can be assessed. Supported Platforms: FusionPBX, Enswitch, and Genesys Cloud are all supported, each configured to deliver reliable call reporting and analytics from the point of connection.
Supported Platforms
Callation provides call reporting and analytics for FusionPBX, Enswitch, and Genesys Cloud. Each platform is configured to deliver accurate, reliable reporting from day one.
What's Built into Multi-Platform Reporting
What We Deliver
- An accurate call tracking dashboard view across every supported platform
- Full visibility into call abandonment
- A call center monitoring dashboard, customised to the way the business works
- PDF, CSV, and XLSX export included
The Challenge Callation Solves
Most single-platform tools were not designed with a specific setup in mind, and the resulting data does not always reflect how calls actually occur. Callation addresses this by building reporting around the system in use, including support for an ecommerce call tracking dashboard where phone and online enquiries need to be reviewed side by side.
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Whatever platform a business runs, Callation delivers call reporting and analytics that is accurate, consistent, and simple to act upon, scaling from cloud call center software for small business through to large, multi-site operations.
Frequently Ask Questions
Every call carries useful details - the caller, the length of the conversation, and how it was resolved - and this software pulls all of that together into reports anyone on the team can follow. With Callation, this happens automatically, working alongside the phone system you already use.
It's the stored information for one specific call - the number dialled, the time, how long it ran, and the result - kept on file so it can be pulled up or reported on later.
Yes, they can be exported as PDF or CSV, making them easy to pass along or plug into another platform - some teams even route this straight into their sales reporting.
Yes - alerts can be set for missed calls, unusually long calls, or other important events, so nothing waits to be noticed later.
Not with Callation. It's ready to use from the start, and most teams find the dashboards easy to navigate without any formal training.
Callation is a cloud-based platform built to deliver clear performance insights, automated reporting, and scalable business visibility for modern organisations of all sizes, helping teams make faster, smarter and more informed decisions every day.