A Call Management System Built for Performance

Automated reporting, live dashboards, and scheduled analytics combine to give Australian businesses a clear, continuous view of their call activity, and the means to improve performance as a result.

Reporting That Fits Every Environment

Call reporting for Mitel environments

Purpose-built for Mitel, ensuring reporting remains accurate and responsive across the entire phone system, with no awkward configuration required.

What is Included

Extension, group, resource, and call accounting reports
Configurable dashboards with real-time visibility
Scheduled reports delivered by email – daily, weekly, or monthly
Missed call, long call, and trunk utilisation alerts
Export in PDF, CSV, and XLSX formats
5+ year data retention as standard
Custom reports available on request

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Multi-platform call reporting

The same standard of reporting, adapted to whatever telephony system a business is running.

Reporting tailored to each platform
Customised reporting options
Dedicated support from people who know your system

Supported Platforms

FusionPBX

Enswitch

Genesys Cloud

Genesys Cloud does not integrate directly with the Callation platform. We offer a separate, customised reporting service for Genesys Cloud environments.

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WHY CALLATION ?

Built for Visibility. Secured for Trust. Designed for You.

Callation is not simply another reporting tool layered on top of a phone system - it is a complete call management system designed around how a team already works, built for usability, flexibility, and reliability at every level of the organisation.

Australian-owned data centres with end-to-end encryption

Cloud-hosted with load-balanced network infrastructure

Automatic data synchronisation - no manual exports or delays

Role-based access, ensuring each team member sees only what is relevant

Scalable from single-site offices to large multi-location enterprises

100%

Data Sovereignty

99.9%

Server Uptime

100%

SSL Enforced

WORK PROCESS

How Callation Benefits Your Business

1
Turn Call Data into Insights
Every call is captured and analysed, converting raw activity into a resource for improving performance and productivity.
2
Configure Reports and Dashboards
Reporting can be structured by extension, group, trunk, time period, or custom KPI, with full control over what is measured and how it is presented.
3
Automate Delivery to the Right People
Reports are delivered by email in PDF, CSV, or XLSX format on whatever schedule suits, while alerts flag missed calls or extended durations as they occur.
4
Act on the Insight
The resulting data can be used to improve performance, reduce missed calls, and manage trunk load more effectively across the business.

CORE FEATURES

What Sets Our Call Management System Apart

Callation helps businesses turn raw call data into clear, actionable insights. Our platform tracks missed opportunities, enhances team productivity, and delivers close to real-time reporting - automatically, every time.

Accurate Reporting

Clear analytics on volume, duration, and trends, enabling teams to assess performance quickly and with confidence.

Custom Dashboards

Build a view tuned to the relevant KPIs, using a call center performance dashboard shaped around the team rather than a generic template.

Automated Scheduling

Daily, weekly, or monthly reports are delivered without requiring anyone to initiate them manually.

Smart Alerts

The moment a call is missed or runs unusually long, the appropriate person is notified immediately.

Secure Infrastructure

Data is held in Australian-owned data centres with end-to-end encryption, ensuring call monitoring does not come at the expense of security.

Load Balanced Network

Callation operates on a Cloudflare-protected, load-balanced network, with data centres in Melbourne, Sydney, and Brisbane maintaining reliable access at all times.

WHO WE SERVE

Tailored for Businesses Across Multiple Industries

From single-site operators to national networks, Callation provides clear call reporting without manual overhead, across a wide range of industries.

Healthcare Supervisors

Queues, wait times, and abandoned calls must be visible as they occur rather than discovered afterwards. Callation delivers precisely this, meeting strict operational standards without manual data compilation.

Veterinary & Retail Providers

Automotive & Professional Services

Testimonials

Words from Client

Callation’s reporting across all facets of our business voice communications is invaluable – from customer trend insights to live dashboards that keep every level of the team informed. The support team is fantastic and the product just ...

Ricky Schmidt

Callation gives us clear visibility into every customer interaction. The live dashboards keep our team informed in real time, and the support is outstanding. An essential tool for how we operate.

Emily Smith

Frequently Ask Questions

View Live Demo

What reporting does Callation actually give me day to day?

You get a live read on call activity as it happens, automatic flags the moment a call is missed, and reports that land in your inbox without anyone chasing them down. It all runs from the cloud, so there's no server to maintain on your end.

Can I see Callation in action before signing up?

Yes - a live demo shows you the real dashboards and the same reports a paying client would see, so you know exactly what you're getting before committing to anything.

I run a small business across a few sites - how does Callation handle that?

Callation is cloud-based with role-based logins built in. Each site manager only sees data for their own location, and reports get emailed out automatically on whatever schedule you choose.

How long does Callation keep my call records?

Five years as standard, with options to extend further. That's enough to cover audits, resolve disputes, and spot trends over time - the kind of history a proper contact center performance dashboard depends on.

What should a customer support team expect from Callation's reporting?

Missed calls surface immediately, managers get their numbers delivered rather than having to log in and check, and access can be locked down to exactly what each person needs to see -the basis of solid business call reporting for teams working across multiple sites.

Our Services