Intuitive Dashboard
A single screen presenting all call activity, via a live call analytics dashboard showing volume, missed calls, and team performance instantly, powered by our call analytics platform...
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Our Product
A Call Reporting Platform Built to Go Deep
Callation is the cloud platform providing teams with real-time visibility over call activity — accurate records, automated reports, and the clarity required to shape genuine decisions.
FOUNDED
2013
EXTENSIONS SUPPORTED
125,000+
PLATFORM TYPE
Cloud Hosted
DATA RETENTION
5+ Years
All the Tools Required to Manage Your Calls
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Flexible Reporting
Reports can be filtered by extension, group, or resource, and further refined by date, team, or call type...
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Custom Report Creation
Track the metrics that matter using call detail reporting software, then build and export the insight in whatever format is required...
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Scheduled Reports
Delivered in PDF, CSV, or XLSX format daily, weekly, or monthly - consistent data with no manual effort...
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Intelligent Alerts
Missed calls, extended waits, and critical events trigger notifications close to real time, allowing action before an issue escalates...
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Call Search
Locate any individual call within seconds, by extension, number, or outcome, with more than five years of history available for audits and trend analysis. ..
Manage Team Productivity
Managers are given a clear view of how the team is handling calls, drawn directly from every extension and group in use. Near-real-time reporting and scheduled delivery make it straightforward to identify trends, resolve bottlenecks, and improve service levels.
Team Visibility
- Data drawn from every extension and group
- Near-real-time visibility over team call handling
- Gaps, bottlenecks, and trends identified early
- Scheduled reports remove the need for managers to request data manually
Result
Callation's call reporting platform oversees more than 125,000 extensions and issues tens of thousands of notifications each month, providing real-time visibility and reducing the number of calls going unnoticed. The National Wealth Management case study demonstrates this in practice - call accounting reports replaced manual timesheets entirely, giving administrative teams a sales call reporting software-style record suitable for accurate, defensible billing.
Explore Our Case Studies
Frequently Ask Questions
Think of it as a single, reliable window into every call your business handles, in or out — laid out so your team can act on it straight away, no extra legwork. A call monitoring system runs quietly underneath, keeping tabs on your whole phone setup.
Slice activity by team, extension, date range, or call type, and pull it out as PDF, CSV, or Excel whenever you need it. If the standard set doesn't cover what you're after, custom reports can be built around your specific needs.
It refreshes every minute - you're never staring at numbers that are already out of date.
Five years minimum, as standard - enough to cover audits, resolve disputes, or track performance well into the past.
Yes. It's encrypted end-to-end, hosted in a secure cloud environment, and only ever accessible to users you've authorised.
Callation is a cloud-based platform built to deliver clear performance insights, automated reporting, and scalable business visibility for modern organisations of all sizes, helping teams make faster, smarter and more informed decisions every day.