About Us
About Us
History, Mission & Vision
Our History
Callation was established in 2013, founded on a simple premise: call reporting should be straightforward, accurate, and genuinely useful rather than an administrative burden.
Our Mission
To provide organisations with genuine visibility into how their calls are handled and performing, through reporting that operates independently.
Our Vision
A platform in which every call is tracked, and the resulting business insight is delivered automatically.
Businesses Using Callation
Extensions Monitored
Monthly Reports Sent
Callation gives us clear visibility into every customer interaction. The live dashboards keep our team informed in real time, and the support is outstanding. An essential tool for how we operate.
Emily Smith
Callation gives us clear visibility into every customer interaction. The live dashboards keep our team informed in real time, and the support is outstanding. An essential tool for how we operate.
Emily Smith
Callation’s reporting across all facets of our business voice communications is invaluable – from customer trend insights to live dashboards that keep every level of the team informed. The support team is fantastic and the product just keeps getting better.
Ricky Schmidt
Why Businesses Choose Callation
- A call reporting solution designed specifically for business phone systems, rather than a generic add-on.
- Proper understanding of call activity, supported by analytics built to inform genuine decisions.
- No complicated setup - reporting and insight are delivered automatically once connected.
Who We Serve
Callation works with businesses across a broad range of industries, including healthcare, veterinary, retail, aged care, and education. In demanding call tracking for healthcare environments, supervisors require visibility over queues, wait times, and abandoned calls as they occur rather than after the fact - precisely the visibility the platform is designed to provide, without manual data compilation. The same principle extends to call tracking for healthcare organizations operating across several sites, giving each level of management a consistent view of the same data.
For teams focused on service quality, monitoring call abandonment rate identifies precisely where calls are being lost, ensuring nothing goes unnoticed.None of this is sustainable when handled manually. As a cloud communication platform, Callation exists as one of the cloud-based solutions for reducing manual call reporting work, freeing teams from data compilation so they may act on the insight instead.
Ready to Take Control of Your. Call Reporting?
Reporting can be structured around how a business genuinely operates - complete visibility, automatic delivery, and insight worth acting upon.
Get in touch
Certified Mitel Technology Network
(MTN) Partner
Frequently Ask Questions
Callation is a cloud-based platform built for business phone systems. It captures every call automatically, builds reports without manual input, and puts dashboards in front of the right people — so nothing about call activity is ever left to guesswork.
Callation has been operating since 2013, and today supports over 400 businesses while keeping watch over more than 125,000 extensions.
Yes. Callation is a certified Mitel Technology Network (MTN) Partner with official MiVoice Business certification, and features on the Mitel Solutions Gallery.
Callation supports businesses across many sectors, wherever there's a need for accurate reporting and clear insight into phone performance.
Reports are emailed automatically. Once the schedule and format are chosen, Callation takes care of delivery from there, with no further manual work required.
Callation is a cloud-based platform built to deliver clear performance insights, automated reporting, and scalable business visibility for modern organisations of all sizes, helping teams make faster, smarter and more informed decisions every day.